Evergrow Furniture provides delivery and installation services for eligible furniture orders. This policy explains what customers can expect when arranging delivery with us.
Delivery is available to selected locations in Kuching, Kota Samarahan and surrounding areas. Availability depends on the delivery address, product size and accessibility of the property.
Please contact our team to confirm whether delivery is available to your location.
Delivery charges may vary depending on:
Any applicable delivery charges will be confirmed before your order is finalized.
Delivery will be arranged after your order and payment requirements have been confirmed. Our team will contact you to schedule an available delivery date.
Delivery dates and times are estimates and may be affected by stock availability, order volume, weather, traffic or other circumstances beyond our reasonable control.
In-stock products are generally available for earlier delivery. Pre-order, customized and made-to-order furniture may require additional production and preparation time.
The estimated completion and delivery period will be provided when your order is confirmed.
Customers are responsible for ensuring that:
Please measure the intended space and access route before placing your order. Evergrow may not be able to complete the delivery if an item cannot safely fit through the available access points.
Assembly or installation is provided only when included in the order, quotation or invoice. Additional charges may apply for services that were not agreed upon beforehand.
Moving existing furniture, electrical work, renovation work and disposal of old furniture are not included unless confirmed in writing.
Please inspect your furniture at the time of delivery. Check that:
You may be asked to sign a delivery note confirming that the order has been received in acceptable condition.
If an item is damaged, defective, incorrect or incomplete, please notify Evergrow within 24 hours of delivery. Provide your receipt or order number together with clear photos or videos of the issue.
Please do not use, modify, repair or dispose of the affected item before our team has assessed it. Eligible cases will be handled according to our Refund and Returns Policy.
If delivery cannot be completed because no one is available, the address is incorrect, access is restricted, or the furniture cannot safely enter the property, the order may need to be rescheduled.
Additional delivery or handling charges may apply. Our team will confirm these charges before arranging another delivery attempt.
Evergrow will make reasonable efforts to deliver orders according to the agreed schedule. However, delays may occur because of severe weather, traffic, supplier delays, vehicle issues, restricted access or other circumstances beyond our reasonable control.
If a significant delay occurs, our team will contact you with an updated delivery arrangement.
For delivery enquiries, scheduling or assistance, please contact:
Evergrow Furniture
CENTRAL CITY (HQ): Lot 28, Central City Phase 3, Kuching–Samarahan Expressway, 94300 Kota Samarahan, Sarawak
AIMAN: SL 17, Aiman Commercial Centre, Jln Datuk Mohammad Musa, 94300 Kota Samarahan, Sarawak
Email: info@evergrowfurniture.com.my
Phone/WhatsApp: 010-983 3568
The delivery terms stated in your confirmed quotation, order form or invoice will take priority if they differ from this general policy.
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Welcome to Evergrow Furniture & Decorate — a family-owned business proudly serving the Kuching-Samarahan community since 2018. We specialize in quality home and office furniture, offering a wide selection across two convenient showroom branches.